Commitment 4

Visitor Satisfaction

Businesses undertake customer satisfaction monitoring, evaluation and reporting


Getting started

Undertake visitor satisfaction monitoring, evaluation and reporting.

  • Measure visitor satisfaction.
  • Actively ask for reviews from your visitors and develop a process to ensure all feedback is monitored and responded to.


Doing more

Use satisfaction measurement methods to allow peer-group benchmarking and drive constant improvement.



Place visitor experience at the heart of the business, with constant improvement processes in place based on visitor feedback.