Commitment 4

Visitor Satisfaction

Businesses undertake customer satisfaction monitoring, evaluation and reporting

 

Getting started

Undertake visitor satisfaction monitoring, evaluation and reporting.

  • Measure visitor satisfaction.
  • Actively ask for reviews from your visitors and develop a process to ensure all feedback is monitored and responded to.

 

Doing more

Use satisfaction measurement methods to allow peer-group benchmarking and drive constant improvement.

 

Excelling

Place visitor experience at the heart of the business, with constant improvement processes in place based on visitor feedback.