When you’re a well-known and successful tourism operator with a reputation for innovation, continually making sure your visitor experience is fresh and exciting can be a challenge.
But Go Orange have outdone themselves again with the new-look Milford Haven.
Measuring and monitoring visitor satisfaction and feedback are vital to ensuring your products meets visitors' expectations. Survey data and feedback can also help provide ideas for product changes or development.
Monitoring your NPS is done by asking all your visitors how likely it is that they would recommend your product/service to a friend or colleague.
Independent New Zealand car rental company GO Rentals has received top marks in the Canstar car hire customer satisfaction survey for the second time in three years.