Commitment 4: Businesses undertake visitor satisfaction monitoring, evaluation and reporting
Commitment 5: Businesses innovate to improve or upgrade their offering to enhance visitor experience
Commitment 6: Businesses educate visitors about New Zealand’s cultural and behavioural expectations
The Waitangi Treaty Grounds has transformed the visitor experience over the past couple of years which has boosted both revenue and visitor satisfaction.
The R. Tucker Thompson had a mighty reputation, but the organisation was stuck in a rut. So they implemented a plan which has put it in a strong position as a sustainable tourism operator and a recognised social enterprise.